Isn't the item quite what you had in mind? Too bad, but it can happen. If you wish to return an item, it must comply with our terms and conditions. You have 14 days to return the item. Sale items cannot be returned. Please make sure you have completed each return step if not we will not be able to process the return and will not refund you.
1. Sign in to your account. If you have paid as a guest, click on forgotten password, within a few minutes you will receive an automatic email in which you can create a password.
2. Click on my orders, then click on the order which contains the items you want to return.
3. Select the items you wish to return and click on send. Your return request is now being processed.
4. You will receive an approval or rejection email within 24 hours.
If you receive an approval mail you will also receive a return form and return label. Print out the return form and fill it in completely.
If you use the return label included with the approval email, €4.90 will be deducted from your return amount. You do not wish to use the return label? Then we advise you to buy a shipping label yourself via Bpost , postnl,... with track & trace code.
If you wish to return your goods in our showroom shop, please contact us via [email protected] or +32 (0)4184.108.40.206.
5. Be sure to enclose your return form in the return package. Without a return form your return cannot be processed!
6. Send your return
7. Once we have received your return it will go through a thorough inspection. Items that have been worn, sweat or perfume smell, labels off will not be accepted.
8. After the check you will receive your money back within a period of 14 working days.